Manager, Client Success – Gurgaon / Bangalore

Kenscio’s  Client success team works in a fast-paced environment and within the expanding digital direct marketing space. As Manager Client Success  your task is taking ownership of qualitative and quantitative targets for key accounts handled from Gurgaon / Bangalore. You will be responsible for ensuring clients are on boarded, retained and serviced in long term, mutually beneficial profitable relationships, maintaining excellent level of service delivery and opportunities to up and cross sell. You will be involved in senior level day-to-day business contact for some of the biggest brands in Loyalty, eCommerce and Travel. You will be expected to analyse and present, pitch to CXOs, Marketing Teams, Technical Teams & Entrepreneurs alike.

The Manager Client Success will ensure that the clients remain satisfied with the level of service they receive from Kenscio  by proactively identifying incremental improvements that can be made to their marketing programmes.

We are looking for individuals with a minimum of 2 years-experience in client facing Account  Management, probably from a digital and / or direct marketing agency. With a keen interest in technology, you must not only understand but have proven experience in delivering digital direct marketing initiatives.

Key Result Areas:

  • To understand the clients’ goals.
  • Create relationships within the client’s organisations at all levels including; CXOs, direct users of our platforms, and decision makers.
  • The ability to develop and fulfil plans for each account to help them achieve their goals with the use of Kenscio’s products & services.
  • Scope, Pitch and close up-sell opportunities that help your clients to achieve their objectives.
  • Oversee the execution of all cross or up-sell projects being carried out by Project Management team.
  • Manage and drive effective on-boarding of new clients
  • Assist the Business Development team in new business pitches.
  • Maintenance and development of client relationships & account management of ‘ day-to-day operations
  • Act as a mentor to Juniors, Executives – Client Success. Supporting them in their development and ensuring that they provide their accounts with a high level of service.
  • Provide detailed reporting to Kenscio’s  Management. SWOT analysis, Performance Analysis, Scale up, Upsell & Cross Sell opportunities.
  • Help build case studies and collateral with the Marketing team.

To apply or for more information on job openings or any clarification feel free to contact our HR
– Email : hr@kenscio.com
– Phone : 080-42042734

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