Real Time Personalization

Email Marketing: Keep Your Customers Engaged This Festive Season

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There is no secret that email marketing is the go-to choice for marketers during the Festive Holiday Season.  The effectiveness & affordability of email marketing renders it so. With so much riding on the annual Indian festival season, it’s more important than ever to consider a strategy on how your email campaigns can stand out and stay afloat in the sea of holiday messages.

Having said that, it has become extremely important to increase the use of targeted email campaigns and advanced tactics that can lead to higher effectiveness and engagement. In fact, a recent survey confirms that 78% of marketers rate their company’s competence in email marketing as either intermediate or progressive.

By taking a personalized & integrated approach, combining the right choice of Marketing Automation and using the right techniques; email marketing can help deliver the right message to the right people at the right time.

The New Wave in Email – Real-Time Personalisation (RTP)

The cutting-edge idea of ‘real-time personalization in email‘ – facilitates immediate reaction to customer behavior that increases engagement, helps customers know that marketers are listening to their needs and provides them with the products or information they were looking for.

Personalisation is everywhere, yet even with its rampant recognition and power only a handful of companies are putting it to great use.

Kenscio Digital takes you through the aspects of RTP and how marketers can use it to drive engagement in an email:

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The Festive Season from September to December is when Indians shop the most. This is the period when they also make big purchases such as cars, major electronic items, real estate etc. Email marketers can create a sense of urgency by using simple yet effective ‘Live Triggers’ such as countdown timers & progress bars. These tools when embedded in an emailer can showcase the time remaining on exclusive offers and limited stock items. These tools can create the excitement and urgency among customers by leveraging their fear of missing out (FOMO) and prompt them to make a purchase decision.

 Geo-TargetingEmail-Marketing-03

Consumers are flooded with emails — and as inboxes grow heavy, clicks and engagement decline. This makes personalization more important than ever. With Geo-Targeting, marketers can automate the distribution of email campaigns with pre-determined triggers on a regional or local basis to showcase the best offers to customers based on their current GPS location.

 Time-Based OfferingsEmail-Marketing-04

Real time data can be used by marketers to offer hourly offers & deals so that the customer gets to view a deal that’s still valid. The offers dynamically change as per the time of opening the email, thereby ensuring that customers receive relevant offers and information every time. Embedding real-time scheduling in emails helps marketers create highly targeted and timely email content which is relevant to their target audiences.

Dynamic Image Ranking

Enables email marketers to rank products or offers based on the number of clicks they receive. The most clicked images are then, dynamically pushed ahead and shown to customers when they open their emails. This ensures that popular offers stay in demand.

Social Proofing

This RTP tool pulls in real-time conversations about the brand from social media platforms such as Twitter, Review and Rating Sites. It showcases online comments by customers – which could be about the brand, their newest offers, deals or events.

Live Customer RankingEmail-Marketing-05

This tool lets customer rank the brand’s offerings in real-time. These insights can help email marketers continue or abandon a strategy so as to offer the best to their customers online.

 Live Website Feed

The discounts and offers that are rocking on your website can be pulled in to email campaigns when your customers are opening them. This would excite your customers to get to the website and explore further and buy.

 Real Time RecommendationsEmail-Marketing-06

Gone are the days, when your emails are so static and contain stale recommendations. Hook up your Artificial Intelligence and Machine Learning based Recommendation algorithms based on your customer, the time he opened the email, location of access, and type of device.  Provide more personalized offers in real time based on all data available to the customers at the time, they are looking at the email.

When it comes to keeping customers engaged during the Festival Season, it’s important to consider the message, channel, and timing. Real-time email marketing allows you to extend a solution to your audience in the most effective manner. It helps boost customer engagement by using interactive, geographic and demographic customer data, where you can be ensured that your real-time marketing messages will generate favorable results immediately, resulting in successful email marketing campaigns.

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Immortal Emails for long-lasting customer Engagement

How to make Emails Immortal?

Have you even wondered if it is possible to make a promotional mailer informative enough to such an extent that the subscribers can simply check the Email/Inbox to check a latest hourly deal/offer rather than visiting the website? Being contextual to subscribers for a long duration (if not forever) is no more an impossibility.

And most of the email marketers send emails every day with different content without knowing whether the subscribers are really reading the emails. By the time the subscribers open the email, most of the emails are outdated and become irrelevant and obsolete. Most of the time content doesn’t provide any meaningful information to them. Sometimes, thereafter, it’s just a matter of a single click to stop further communication (unsubscribe).

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How a brand delivers a seamless experience to subscribers through real-time updated email communications is a matter of great importance to email marketers. While Social Media, Web and Mobile based technologies have innovatively developed real-time content delivery and integration features, email communication often fall flat as far as contextual communication is concerned. Putting it simply, for an example, is it possible to send an email to your subscribers containing real-time Foreign Exchange rates/currency rates that represent actual value based on the time a subscriber opens the email?

The answer is ‘Yes’. Interestingly, it can be done in the email forever. If the email is opened exactly on this date of the year 2017, the value will be the exact rate prevailing in this time of the year 2017. Such emails are Immortal.

Kenscio developed this innovative email marketing solution based on the years of experience and wisdom garnered from servicing of 100 (+) clients across the globe. Some of their clients like Axis Securities, have taken their mortal campaigns to almost being immortal.

If you look at their emails, you will find the mailers providing real-time tips on how to invest in the volatile stock market that keeps changing every second in a day. Axis Direct emailers are immortal for the subscribers providing the content that are most relevant, Sensex indices, up-to-date market news, which stocks to watch, what are the new stock gainers/losers etc. Thus, the investors always have the latest information in the inbox. Even if you open the emailers sent one-month back today, the content will be valid at this point of time.

The dynamic email marketing solution pulls in information various sources like website, back-end CRM, ERP platforms, social streaming, RSS Feed, News Feed etc. and you can compute a lot of stuffs and show it through emails making them dynamic. As the complete process it automated, one needn’t invest too much time on creating the mailer, testing it, putting the right content, proofing, sending it across etc. and saving tons of a time. Marketers can now more focus on how to get the right stuffs in front of customers and help them better strategizing and helping the customers in getting what they need and not just about content gathering, building and communicating.

Such innovative solutions for marketers put them in a different league compared to the marketers sending mortal emails which dry up every day. Give the subscribers an opportunity to see what is in this dynamic world by directly reaching out to them with real-time information content, fresh messaged for every open.  Give them an opportunity whereas they can see an email in real-time and provide engagement elements that are as fresh as these are the social media and websites.

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Yes, we did it again!

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MELT 2015, a festival for creativity by Kyoorius, is around the corner and it doesn’t get any better!

Kyoorius Advertising & Digital Awards 2015 partnered by Zee, GroupM, D&AD, Hindustan Times, Happy Finish, Afaqs, Pepperfry, Future Laboratory, Hyper Island, The Partners, BrandMusiq, One Eyeland, Youtube, Google, BARC India and many more had called out for nominations for various categories.

We are exultingly proud to announce that Kenscio has made the cut into the ‘In-Book’ under the category of Digital-Direct Response. This entitles Kenscio to win the ‘Baby Elephant’ and as one of the Nominees for the Blue Elephant Awards of Kyoorius Advertising & Digital Awards 2015.

The Final Winnings yet to be declared on the Event Night- May 21st and 22nd  .

There are many more to come and the Triumph is on for the much awaiting event!

For more information, Follow- http://awards.kyoorius.com/2015/digital/in-book-winners-blue-elephant-nominees-2015/

 

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Infographics- Email Marketing: The Journey so far…

Infographics- Email Marketing: The Journey so far

 

Reference:

EmailMonday   MarketingProfs   Econsultancy

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The Curious Case of Digital Queues!!

The Curious Case of Digital Queues!!

The Curious Case of Digital Queues!!

 

It was the day of 5 August 1960, a movie called “Mughal e Azam” hit the screens.

It was released and became the reason for widespread frenzy across India. The day before bookings for the film opened, a reported crowd of 1,00,000 gathered outside the Maratha Mandir to buy tickets. Most expensive tickets at that time, were sold for ₹ 100 compared to the usual price of ₹ 1.5 per ticket. Bookings experienced major chaos, to the extent that police intervention was required. It was reported that people would wait in queues for four to five days, and would be supplied food from home through family members. Eventually, Maratha Mandir closed the bookings for three weeks.

We have seen the similar craze for various legends starting from comedian Charlie Chaplin internationally to Indian movie stars like Showman Raj Kapoor to Amitabh Bachchan of 70s when people use to keep standing in queues for catching their shows. Recently DDLJ has completed 1000 weeks in Marathi Kala Mandir.

Gone are the days of such rare blockbusters.

Now the term “blockbuster” itself has been commoditized by media not just in India but across the globe. Every comic-superhero movie with its huge budgets of marketing is termed as a blockbuster. Different analysts are utilizing different criteria to conclude this feat.

The lifestyle of this multinational generation is very dynamic. People are always in motion and don’t have time to spend three four days waiting for a movie. Poor species have only weekends to take their loved ones for the entertainment and leisure.

Even this multiplex going Gen X has many reasons to throng the theaters to catch the movie shows. The rules of the game have been changed since the last decade or so. The first week of the movie is enough to decide the fate of the movie. So there has been a transition from physical queues to the digital queues these days.

The maxim “No second chance for the first impression” holds true to describe the cinema of today

And movie critics’ columns and Internet discussion of movie buffs are agile enough to create the spoiler alerts for your weekend hangouts in every nook and corner of your digital touchpoints – Facebook, Twitter, Blogs, and News columns.

So we see the same Houseful frenzy nowadays in the initial days of movie screenings. And the E-commerce boom and e-ticketing players like BookMyShow.com has made the task of movie buffs a bit easier to handle these digital queues conveniently.

But still due to the extreme dynamism of the people, the void is there in information dissemination to the customer through direct marketing channels. People are not able to pick their favorite events and movie shows as they tend to forget the dates and timings.

Quite recently, BookMyShow.com employed quite an innovation in their digital direct marketing- RealTime Personalisation in Email. They had a series of Email campaign reminders send-outs to their registered active cinema-goers for their Wednesday cinema offer live countdown timer & PeeKay Movie campaign where they showed live seats availability for the suitable show timings within the E-mail based on user’s favourite cinema halls and past purchase history.

(Please see the BookMyShow.com –Live seats availability #Peekay campaign video https://www.youtube.com/watch?v=6b8sQaWltrQ )

The Real-time Personalisation actually enabled the dynamic content within the email based on time, device & past user-data of user at the time of open. With a use of real-time countdown timer for the said event, there is a sense of urgency which helps user in their decision making.

This has never been done on the Indian soil before, or the whole of Asia for that matter. Now the E-commerce and Online ticketing industry is quickly paying attention to this new trend. Anyways, customers and movie-goers are finally getting much-awaited value in their online ticketing experience.

So what you’re planning to do this weekend? Don’t worry real-time info is at your disposal to help you get pass the digital queue !!

(Contributed by: Mr. Gaurav Tyagi, Senior Manager- Business Development, Kenscio Digital)

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Inbox by Gmail and Real Time Personalisation (RTP): A case of coincident philosophy

When  Google introduced the brand new “Inbox” recently, it took everyone by surprise. This new Email App has been widely discussed as total Reinvention of Email by Google. For Kenscio, it was a mere coincidence of philosophy that leads to innovation.

A couple of years back, the email marketing engineers at Kenscio were busy developing a unique and advanced form of Email Marketing Product based on certain foreseeable aspects of Email Marketing: Contextual, Personalised and Real-time messaging. The final outcome was ‘Real Time Personalisation’ (RTP), a product based Email Marketing platform. Launched during GOSF-2013 (The Great Online Shopping Festival by Google) Kenscio has been serving Email Marketing needs of clients across different industries with RTP.

The conjunction of philosophy behind Inbox by Google and RTP happens at multiple points:

1)      Contextualism: “Bundle” of Emails and “Highlights” in Inbox are centred around one core philosophy: Categorization based on Importance/Contexts. RTP delivers the same by providing information that are Real-time, contextual. It negates the possibility of losing out relevancy of Dynamic Content of Email by Real-time information feeding system. The content can be changed to their real-time value even after the email are delivered to users’ inbox. Consequently, they bear relevancy for a longer period of time.

2)      Personalization: With Inbox, Google has brought out the new facet of Email Marketing: Personalization. The Inbox won’t look the same for all, everyone will have different inbox with variant priority for messages. In case of RTP, as the name itself directly implies, personalisation plays a pivotal role. For example, the Application Download for mobile tabs will be different for different devices, opening the email in iPhone will highlight App Store while the same mail in an Android phone will display Google Play Store and links.

3)      Immediacy/Urgency: The thin line that connects content with the Time factor can be subtly seen in the new Inbox by Google. Reminder, Snoozer etc. are the features that demonstrate the need of auto-arrangement of content on the basis Time. The future of Email Marketing, as a matter of fact, depends on the ability of translating the relevancy of marketing contents to the language of time. On the other hand, RTP brings on the ability of addressing the time factor through dynamic Email Content. For example, the stock value mentioned in an Email of a financial company might become obsolete after a couple of hours. But RTP enables real-time update of the stock value that shows real value of the stock as per the opening time of the Email.

There are much more to RTP that have provided futuristic vision and value for Email Marketers. Such features include: Real-time Countdown timer, Inventory Status, Weather Based content, location based personalization, time based personalization, live weather feed, Image Optimizer, independent API based platform etc. All these dynamic elements form a kaleidoscopic view of a successful email marketing strategy on the horizon. As Google successfully adjusts its scope capturing a similar view with its latest Email App, don’t you think it’s a mere coincidence of different innovations driven by a similar intensity of passion and excellence?

For more information about RTP, visit www.realtimepersonalisation.com

To know more about RTP and its dynamic features, write to us info@kenscio.com

Keep tune to our blogs for latest news regarding RTP, its deployment and success.

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RTP has built several APIs to make it truly platform independent

Hurray! Now RTP has built several APIs to make it truly platform independent.

These are the first of its kind APIs which will help our clients consume the power of Real Time Personalisation without any limitations. You can use any Email Editor, any Email Service Provider, any Email Gateway and still integrate with RTP seamlessly, within seconds.

These APIs will help you get data from any Recommender system you use and show respective recommendations live inside an email. This can be extended to any data available outside the RTP system. The APIs can also be used to extract live data from RTP system.

Some of the APIs can also be used to use the RTP widgets like Timers, Progress Bars, Twitter Feeds, etc. Even without logging into RTP platform. You can make these widgets on the fly & integrate it with any system you use..

Come, make use of these powerful APIs now.

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Real-time Email Marketing: Weather based Customization

(Specified Location: London, United Kingdom)

This is the exact replica of a “weather update” panel placed in a RTP Email. It enables your Email Marketing effort to bring on more contexts as per the geography and weather condition of the location where the email is being read.

The intention is clear and straight. If you are offering weather based deals to your customers, no need to worry about losing relevancy by sending an offer on a Raincoat to your customer facing extreme summer heat while making an offer on air cooler to another customer drenched in incessant rainfall.

There is an added sense of “proximity” that a reader can feel with your brand while he reads your mail. The customer/subscriber can easily surmise the weather condition by simply looking out of the window, we don’t need to inform that. But it’s all about activating the neurological response to your email by intuition, unconsciousness or effortless action. The second stage of such Neuromarketing process is deliberate action, we simply call it a qualified lead. But, as you can see, the weather feed strategically placed at the top of this article has made you read the article till this point. A valid claim, isn’t it?

So, next time you perform an email campaign that has something to do with a weather condition of any geography, say, invitation for a corporate event, place this weather feed that can also forecast the weather for next 6 days of the opening day/time of an Email.

Uniqueness:

  1. Real-time weather update
  2. Forecasting up to next 6 days
  3. Multiple formats are available, say, showing only single day weather format (showing weather condition of only the day when the Email is opened)
  4. The weather condition is captured on the basis of the exact time an Email is opened, not the time of sending. So, no scope of losing relevancy at any point of time.

RTP Enthusiasts who have used it:

Ecommerce Company (Weather based deals)

Large ESP based in Germany (Event Invitation)

For more information, visit http://realtimepersonalisation.com/

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Kenscio gears up for Teradata Connect 2014

 

With just a few hours left for the mega-event of global marketing pioneers, Kenscio’s spirit is all high now. An official showcase sponsor of Teradata Connect 2014, Kenscio will be launching the Real Time Personalisation (RTP) to hundreds of top-notch marketers from Europe and across the World. The creative demonstration of this unique product is definitely going to be an eye-catching spotlight in the event.

The event is focused on the true and combined power of data-driven cloud marketing and digital marketing. A number of inspiring Keynote Speakers and Industry Pioneers will attend this show addressing hundreds of delegates from around the world. A few renowned names amongst them are:  Dan Cobley (Google, Managing Director UK & Ireland), Nate Elliott (Forrester Research, Vice President, Principal Analyst), Nicola Mendelsohn (Facebook EMEA, Vice President), Dean Richardson (Xerox, Head of IT), Stephen Attenborough (Virgin Galactic, Commercial Director), Hermann Wimmer (Teradata, President International), Volker Wiewer (Teradata, Vice President, International, Marketing Applications), Mark Ash (Teradata, Director Teradata Interactive UK) etc.

Meanwhile, Kenscio has already made its presence felt at Stamford Bridge-London, the official venue of this event. The management team attending the event comprising our CEO Mr. Manjuanatha KG, CBO Mr. Saurav Patnaik are accompanied by the Director of Data Services and two of the Senior AVPs from Client Success and Strategy & Innnovation respectively.  The team has been in London for the launch and demonstration of RTP and for sharing their insights into the world of Real Time Content Personalisation.

Follow us on twitter(@kenscio) for more updates from Kenscio’s RTP team.

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