Gmail, since yesterday has been sending bug fix notifications to selected users, whose in-boxes might have experienced involuntary fits in the form of mails getting deleted or being marked as spam. It seems that the notice is only being sent to affected Gmail iOS app users, and these users have been requested to scrutinize their Spam and Trash folders.

The official Notice Says:

“You may have been impacted by a recent issue in Gmail that inadvertently caused some actions (e.g. delete, report spam) taken while viewing a message to be applied to a different message,” Google wrote. “The issue occurred between January 15 and January 22 and is now fixed.”

“We encourage you to check your Trash and Spam folders before February 14, 2014 for any items you did not intend to delete or mark as spam and move them back to your inbox,” Google wrote. “We apologize for any inconvenience.”

 

It must be noted that this bug is different from the “Plagued by emails” bug that was reported earlier this month. This specific bug would kick in when Gmail was accessed via Google search; and flood the user’s mailbox with thousands of unwanted emails. Gmail labeled this as a “Technical Glitch” and seems to have resolved this issue now.

Recommendation for Gmail Users:

If you are a Gmail user we suggest you to verify all the several tabs and folders within Gmail to make sure you don’t miss out any important communication (due to incorrect placement of emails). In case you did receive a big fix notification from Gmail; we would suggest you verify other Gmails apps (reported b Gmail to have possible issues) as well for inconsistencies:

Google Apps status screenshot

Recommendation for Marketers:

In light of such issues, we suggest marketers to reach out to their Gmail recipients, and request them to ensure their communication was not accidentally delivered to Trash or Spam. If such is the case, you should give clear and simple instructions on how your recipients can rectify this. Reach out to us, if you need help with such instructions.

 

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